Principles of Operation & Data Security
The success of Commonwealth Payroll & HR relies upon earning your trust and confidence by leveraging our people and our technology to deliver the perfect balance of a high-touch, highly competent customer experience. We operate our business accordingly.
- Dedicated HR Account Managers and Implementation & Customer Support Specialists provide expertise in HR and payroll compliance, thanks to an innate understanding of our systems and their capabilities. This underscores an altruistic working method that features flexibility and, reliability that is convenient for you and meets your goals and needs.
- Institutionalized controls (e.g., internal checks and balances, electronic recordkeeping, data security policies and procedures) help detect and prevent fraud.
- A company-wide commitment to creating an unbeatable customer service experience includes client interaction and communication, response times, access and punctuality.
- Leveraging our technology ensures that you and your employees have access to your data when it is convenient for you, so you can accomplish tasks in the most efficient manner possible.
Secure Environment & Proven Processes
At Commonwealth Payroll & HR, security, disaster prevention and recovery are built in to our environment. By leveraging the Valiant™ suite of Workforce Management Solutions we benefit from a SAS70 Type II operating environment in the network operations center, which consists of two geographically separate Tier 1 physical data centers on two separate power grids, with each facility designed as a backup for the other. This redundancy allows for a business continuity plan designed to ensure that critical business processes continue to be available to our clients in the event of a natural disaster or other disruption to any of our facilities.
Since our applications are made available to our clients and their employees via the internet, a high-level of web security is the driving mandate. All access to the Valiant™ suite of Workforce Management Solutions is via 128-bit, SSL encryption so the movement of all personal, payroll and other sensitive information is secure and in compliance with data security laws such as Massachusetts Regulation 201 CMR 17.00: Standards for Protection of Personal Information of Residents of the Commonwealth and others.
Pre-Employment Screening Process
Our rigorous and thorough pre-employment screening process includes the following:
- A Predictive Index, which profiles the applicant's personality to predict behavior and suitability for certain positions
- Skill proficiency testing, which covers such skills as bookkeeping, customer service and computer literacy
- Background checks (including county, state and federal criminal records searches), credit checks and drug testing
- An exhaustive and multifaceted interviewing process
- Thorough reference checking
Employees also undergo a comprehensive orientation and training process after being hired.
Insurance Coverage
We carry the following types of insurances on all our employees: general liability, errors and omissions, bonding up to $1 million, umbrella coverage and workers' compensation. Certificates are available upon request.