Insights

owner providing good customer service
Customer Service Strategies That Work
February 12, 2025

What makes great customer service? How do businesses go beyond ‘good enough’ to create an experience that keeps clients coming back? Even with the rise of self-service platforms and AI, new data confirms that customers still value real connections with

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evolution of Gen Z from tech baby to tech adult
Bring On Gen Z: Onboarding Today’s Talent
January 29, 2025

Gen Z – and the attributes associated with this generation – have been making headlines and causing head-scratches since they first entered the workforce. Thoughtful research and solid data have helped hiring managers sort out fact from fiction, and have

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Four Day Work Week happy employee
The Rise of the Four-Day Workweek
January 22, 2025

The traditional five-day workweek is facing its biggest challenge since Henry Ford first popularized it in 1926. As companies worldwide experiment with the four-day workweek, the results are consistent: maintained or boosts in productivity, happier employees, and stronger retention rates.

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